Privacy Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
1. Introduction
Welcome to Ask Andy ("we," "our," or "us"), a service provided by Flavor App, Inc. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-based restaurant recommendation service.
By using Ask Andy, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Phone Number: Your WhatsApp phone number used to communicate with our service
- Dietary Preferences: Information about your dietary restrictions, allergies, food preferences, and religious food practices
- Location Data: Location information you share with us to provide restaurant recommendations
- Messages: Content of your conversations with Andy to provide personalized recommendations
2.2 Information Collected Automatically
- Usage Data: Information about how you interact with our service, including message frequency and timing
- Device Information: Basic device and connection information provided through WhatsApp
- Service Performance Data: Technical logs for debugging and service improvement
3. How We Use Your Information
We use the information we collect to:
- Provide personalized restaurant recommendations based on your dietary needs
- Remember your dietary restrictions and preferences for future interactions
- Improve and optimize our service
- Communicate with you about our service
- Ensure service security and prevent fraud
- Comply with legal obligations
4. Data Retention
- Dietary Preferences: We retain your dietary preferences indefinitely or until you request deletion, as this is core to our service
- Conversation History: Message history is retained for service improvement but may be anonymized after 90 days
- Account Data: Retained while you actively use the service
5. How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
5.1 Service Providers
- WhatsApp/Meta: We use WhatsApp Business API for messaging
- Google Maps API: For restaurant location and menu data
- OpenAI: For natural language processing (data is not used for model training per our agreement)
- Cloud Hosting Providers: For secure data storage and processing
5.2 Legal Requirements
We may disclose your information if required by law, court order, or governmental request, or to protect our rights and safety.
5.3 Business Transfers
If Flavor App, Inc. is involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
6. Your Data Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (right to be forgotten)
- Portability: Receive your data in a structured, machine-readable format
- Opt-Out: Stop using our service at any time by ceasing communication
To exercise these rights, contact us at web@flavorapp.co
7. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Access controls and authentication
- Regular security assessments
- Secure cloud infrastructure
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Ask Andy is not intended for children under 13 years of age. We do not knowingly collect information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Third-Party Services
Our service integrates with third-party platforms (WhatsApp, Google Maps, OpenAI). These services have their own privacy policies:
11. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information (we do not sell your information)
- Right to deletion
- Right to non-discrimination for exercising your rights
12. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation, including:
- Right to access, rectification, erasure, and data portability
- Right to restrict processing
- Right to object to processing
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
Our legal basis for processing includes: consent, contract performance, legal obligations, and legitimate interests.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on our website (askandy.ai)
- Updating the "Last Updated" date
- Sending a message through our WhatsApp service for material changes
14. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Flavor App, Inc.
North Broad St
Middletown, DE, USA
Email: web@flavorapp.co
Website: https://flavorapp.co
Service Website: https://askandy.ai
This Privacy Policy is effective as of the date stated above and governs our relationship with users of Ask Andy.